Cloverleaf Advocacy offers an Independent Health Complaints service to support people in Oldham who wish to raise concerns about healthcare services.
When you are at your most vulnerable, getting the right care is really important. The NHS works hard to deliver life-saving and life-changing care every single day, but sometimes things go wrong, and mistakes can happen, whether in treatment, communication or the delivery of care.
When these situations arise, it can be difficult to navigate the process of raising concerns or seeking resolution. This is where an Independent Health Complaints Advocate becomes invaluable. They are there to support you, ensuring that your voice is heard, helping you understand your rights, and guiding you through the process to ensure your concerns are properly addressed.
Who might need an Independent Health Complaints Advocate?
Anyone who needs support to make a complaint about an NHS or NHS funded service.
Independent Health Complaints Advocacy is a statutory service, which means that anyone making a complaint about the NHS has a right to advocacy support. People can have help from an advocate at any point in the complaints process.
What does an Independent Health Complaints Advocate do?
- Help the person understand the complaints process
- Support the person to make a complaint in writing
- Keep in touch with the person about progress with their complaint
- Attend complaints meetings with the person
- Help the person understand the outcome of their complaint
- Help people take their complaint to the Ombudsman if they are not happy with the result
Who can make a referral?
Anyone who wants support from an advocate
We can offer support and advice on:
